Sustainability Report 2022

Data Privacy

Data privacy and protection are key business challenges and the responsibility of the whole organisation. Our holistic management approach to legal compliance and operational management fosters a culture of awareness to respect and ensure the privacy of our stakeholders. Data privacy policies ensure compliance with the Personal Data Protection Act 2012 in Singapore, and the European Union’s General Data Protection Regulation (GDPR).

Internal IT Risk Management and Audit teams review best practices and enforce company security policies to identify gaps and support IT policy governance. A partner ISO/IEC 27001:2013 certified cybersecurity consulting firm acts as Security Operations Centre (SOC) to monitor, detect and respond to potential security threats. Audits target the control of digital data access and mitigate risks of such access, ensuring rapid implementation of critical security patches and firewall updates. Audit recommendations and suggestions are implemented to address ongoing security threats. Insurance coverage is in place to protect against cybersecurity risks.

Associate awareness and engagement with data security occurs through policies and regular information sharing on prevailing risks and recommended actions. Group-wide cybersecurity training for IT personnel and access point users was delivered to 5,290 associates (62%) in 2021, with no substantiated complaints, breaches or losses of customer data identified.

Number of associates trained in anti-corruption

0
(2022)

Percent of associates trained in anti-corruption

0 %
(2022)

Percent of associates signed code of conduct

0 %
(2022)

Number of associates trained in anti-corruption

No Data Found

Percent of associates trained in anti-corruption

No Data Found

Percent of associates signed code of conduct

No Data Found

Ethical Compliance and Anti-Corruption

We continually seek to be transparent and accountable in all our dealings, complying strictly with all legal and ethical requirements wherever we operate. We have zero tolerance for corruption and expect the same of those with whom we do business. Because Banyan Tree Group has a long track record of doing business right, this was not identified as a material topic for us. Nonetheless, we continue to emphasise its importance.

We continually seek to be transparent and accountable in all our dealings, complying strictly with all legal and ethical requirements wherever we operate. We have zero tolerance for corruption and expect the same of those with whom we do business. Because Banyan Tree Group has a long track record of doing business right, this was not identified as a material topic for us. Nonetheless, we continue to emphasise its importance.

As a publicly traded company, our Board of Directors and management teams are committed to the Code of Corporate Governance. In 2022, we had zero incidents of corruption or bribery, and no business partnerships were terminated or not renewed due to corruption. Over 5,700 (68%) of our associates received anti-corruption training in 2022.

Our Code of Conduct strengthens associates’ awareness of good corporate conduct, governs conflicts of interest and protects associates from sexual harassment. All associates are required to sign the Code of Conduct annually, and 97% did so in 2022. To ensure that violations can be reported without fear of retaliation, we maintain a confidential whistle-blower policy. Our supplier Code of Conduct helps to uphold human rights and the environment. Our supply chain comprised 5,223 suppliers, with signed Codes of Conduct covering 90% of our Group dollar purchases (US$66 million) in 2022.

To protect the rights of guests and associates, our data privacy policies ensure compliance with the Personal Data Protection Act 2012 in Singapore, and the European Union’s General Data Protection Regulation (GDPR). Group-wide cybersecurity training for IT personnel and access point users was delivered to 5,290 associates (62%) in 2022, with no substantiated complaints, breaches or losses of customer data identified.

We are committed to uphold the Ten Universal Principles as a founding member and signatory of the United Nations Global Compact in Singapore, and we support the United Nations World Tourism Organisation Global Code of Ethics. Compliance to Banyan Tree Group’s sustainability standards is assessed by EarthCheck’s third-party audits of environmental, social, operational and governance systems and initiatives, and an annual self-audit with remote verification by the regional sustainability coordinators and BTGF.

Total Suppliers

0
(2022)

Amount of purchases covered by Code of Conduct

$ 0
(2022)

Percent of purchases covered by Code of Conduct

0 %
Group (2022)

Percent of purchases covered by Code of Conduct

0 %
Owned Hotels (2022)

Internal Audit Declaration

An internal review of the processes for the collection of data relating to selected material factors has been initiated for selected properties, as part of the approved annual internal audit plan. The approach to the internal review will continue to be enhanced alongside the maturity of the Group’s sustainability reporting framework.

Downloads
Annual Report 2022 (Full Report)
Sustainability Report 2022
Notice Of AGM
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Proxy Form